Memolink

[disaptdclicker]

I have lost my patience with Memolink. As I stated in another thread, I ordered my prize on 9/17/03. I began contacting their customer service around Christmas and they did not reply until the email here, which I am now posting. It is approaching 5 months and still no prize. At the time I redeemed my points, their site said it could take up to 45 days. They seem to be changing the rules as they go along. I am getting the feeling that Memolink is headed downhill fast. I realize that many of you have said that you always get your prizes from Memolink in a timely fashion, but I have also read a lot of replies that are to the contrary. They have reduced the amount of points from 5 to 3 for the site of the day and their daily emails have slowed to a trickle which leads me to believe that they are losing advertisers. I think it is time for a boycott.
--------------------------------------
E-mail message

From: prizeupdate@mailapp1.memolink.net Date: Fri, Jan 23, 2004, 1:45pm (EST-Subject: Memolink Prize Update Reply_to: prizeupdate@memolink.com
Dear
We are truly sorry that you have not yet received your prize. After three years of struggling with late prizes, we are still in the same position. You have likely heard more than one reason from Memolink as to why your prizes have not been delivered. Although we have had some problems with our fulfillment system and old technology, the underlying problem has still not changed. We are still recovering from the "Dot Com" fall out dating back three years. Memolink is a small company of less then 20 people, and although we have tried many different ideas, and several new marketing strategies, it is a constant struggle to purchase $1.5 million dollars worth of prizes for which we were never paid by advertisers. The good news is, we have slowly knocked out $1 million of that prize debt in the last two years, and those prizes have been shipped! The bad news is, we still have quite a bit more to cover before we are completely caught up, which we feel will be sometime in the next 12 months.
As many of you are aware, Memolink, unlike many of its competitors, still honor the points you earn, even when we're not paid by our advertisers. Other point programs are known to reverse the points you've earned when they're not paid by advertisers. We've always felt that our policy was a better approach as we didn't want to penalize our members for something they had no control over. _ Recently, the economic climate for Internet companies has improved. The resurgence in our economy, the positive trend in online commerce and the failing of less stable rewards programs (our competitors) are all positive signs for Memolink.
We do keep up with the buzz on the message boards. The most common statement made by Memolink members is they just want us to be honest about their prize orders. _ Frankly, we want to be honest. We will no longer put a soft-cushion on our excuse, or give you a date that your prize will arrive. The truth is, we aren't sure. We have many loyal members that come to our site each day to complete offers worth many points. These members keep us in business and will be rewarded - they will receive their prizes. We also have many loyal members that come to our site each day and participate in only "free point offers" that don't bring in revenue. We are happy to provide these free offers, but this has caused an unforeseen financial strain that may need to be corrected if prizes aren't caught up soon.
What's our solution? We have created a new prize delivery arrangement that will allow us to take many things into consideration before shipping the prize to a member. This arrangement is designed to deliver prizes first to candidates that will come back and earn us the most revenue, enabling us to ship ALL prizes quicker. We would like to say again, all the prizes that have been ordered will be delivered, but we will not be able to give you a date at this time. After testing this delivery method, we hope to better predict when your prize will arrive, but we won't be able to do so until we see how well it works. _ Suffice it to say, if you complete revenue generating offers on Memolink (shopping, credit cards, clubs, etc.), both old and new prize orders will be given some priority.
The MemoGold program was launched to select members to show our appreciation to those who have stuck with us over the years. We will keep the system in place and current Memogold members will still receive other benefits of having an upgraded account, but the accelerated prize shipping won't be reintroduced until we have our prize shipments back under control.
__Once this has happened, we'll be launching the MemoGold program in full force and we can concentrate on giving it the attention it needs to be the best elite program on the Web!
You have continually asked us for forthright and honest answers. We are doing this for you today, even though it may not be the answer you want. We have confidence that this is the best solution, and quite possibly the ONLY solution, if we want to get out of this three year prize shipping deficit.
We welcome your feedback - but understand that we are unable to answer all emails regarding specific prizes at this time. While we are working through this new prize plan, we will be concentrating on prize organization, and emails related to specific prizes may go unanswered until we know where we stand. All other questions related to your account will be handled as quickly and as accurately as possible. Without hundreds of prize questions daily, we hope to give more attention to other Member Support issues.
We appreciate your understanding. Please know we are doing the best we can to rectify this situation as soon as possible. When this new strategy proves successful, and we are able to ship all the prize requests, it will mean a new beginning for Memolink, and a fresh start for its loyal members!
Unlike others in the industry, we're not looking to take the easy way out. We will pay off all prizes while continuing to enhance the point earning opportunities and services available to you on Memolink.com.
Memolink has been in business since 1994 and will celebrate its 10 year anniversary this June. _ We're looking forward to another 10 years in business and hope that you'll continue to be a loyal member.
Best regards,
Memolink Member Support Team
-------------------------------------
PLEASE GO TO THE MAIN GPTBOYCOTT PAGE AND THE SUBMIT A PROGRAM FORM AND FILL IT OUT!! It is time for Memolink to pay us all!!

[kglaser]

I requested $10 12/30/03 and they said it would take 12-16 weeks for the check to arrive. I guess we'll see, but I'm not holding my breath waiting to receive that check anytime soon. :/

[disaptdclicker]

I hope you will be one of the lucky ones. Their email said they pay the folks who make them the most money. Wish you luck and please post it if they do send it to you.

[rachelo]

I have been waiting on a gift certificate from Amazon since last July. They say they want people to use their site to order things or sign up for other sites, well personally I would be much more inclined to if they sent the rewards quicker. If it is a choice between using them or using MyPoints, I'm going to use MyPoints, I know they send out their rewards in a timely manner.
Rachel

[disaptdclicker]

I agree with you 100% Rachel!! I too use other rewards sites to make purchases through just for that reason. They are not reliable in their payouts. Did you fill out the form on the gpt homepage to get this site boycotted?? I have had the link to the BBBonline bookmarked for the past few days and I am getting ready to report them. It is a breach of promise what they are doing. Please fill out the form. Also, check out comparerewards.com. There is some info there that the owner of Memolink claims that the site is profitible so they are giving all of us a line.

I agree that MYPoints is a much safer place to make purchases through and they always send out their prizes in a very timely manner...

UPDATE!! Today, Tuesday 2/24 I filed a complaint with the BBBonline. It was a simple form and took less than 10 minutes.

[grandmaJ]

:yinyang: I too ordered my Gift Certificate back in September. 9/9/03 to be exact. They have never given me the time of day as far as a reply to my inquiries. Today, 2/25 I ordered another $10 prize. I am submitting the form to boycott these folks as I think they are taking advantage of many people. My daughter told me of this forum and I am appalled at all the complaints I have read about Memolink. Oh, now when I ordered my prize, their site says it could take 12 weeks to get the prize. Well, it is 5 1/2 months since I ordered mine. I think Memolink is a scam and should be boycotted.

[roseannintexas]

Hi-
I recieved the exact same letter as disaptdclicker when I inquired about my late GC.
I redeemed in June-2003!!!!
I noticed in Dec. my acct said my reward had been "filled". Then in Jan. it changed again & appears to be no longer filled but still pending???

This doesn't look good for any of us!

[disaptdclicker]

Originally posted by roseannintexas
Hi-
I recieved the exact same letter as disaptdclicker when I inquired about my late GC.
I redeemed in June-2003!!!!
I noticed in Dec. my acct said my reward had been "filled". Then in Jan. it changed again & appears to be no longer filled but still pending???

This doesn't look good for any of us!

Please fill out the 'submit a program" form on the homepage. We need 10 folks to get this dishonest program boycotted. I seriously think that they think very little of us members. Sorry that you are going through this too.

[FixitWoman]

That's the exact same letter I received back in December. I've already filled out the page to have them boycotted. :(

[rachelo]

I never even get any e-mail from them. Oh well...I filled out the form to get them boycotted also.
Rachel

[disaptdclicker]

Well I think the count is at 4 now who have filled out the form. They are just taking advantage of too many of us. Hope the momentum keeps going for the boycott. Thanks to both of you!!! :-)

[countrycrazy]

I just registred, but have been reading the forums for awhile now. Anyways, I'm a member of Memolink, and on Jan. 8 I put in a request for a $25 check. Guess I'll just have to wait and see if I get it or not. If I don't, I'll probably be filling out the form to boycott. So far all the other programs I belong to have paid, but I did have a few close down on me before I got paid.

[disaptdclicker]

Originally posted by countrycrazy
I just registred, but have been reading the forums for awhile now. Anyways, I'm a member of Memolink, and on Jan. 8 I put in a request for a $25 check. Guess I'll just have to wait and see if I get it or not. If I don't, I'll probably be filling out the form to boycott. So far all the other programs I belong to have paid, but I did have a few close down on me before I got paid.

I wish you the best of luck and I hope you get your prize!!! :-)

It really is scary though when you see all the posts here and on other forums. Especially the folks who redeemed last summer!! Good Luck!!

[grandmaJ]

:yinyang: I recently contacted Memolink AGAIN to inquire about the status of my reward which I ordered on 9/9/03. I was quite surprised that they answered within about a week. It is almost 6 months since I ordered it. It amazes me how when you logon to their site it actually says "GET FREE STUFF NOW"!!! What a lie. This is the reply that I got to my inquiry. I have also reported them to the BBBonline. If anyone knows of any other consumer complaint places aside from the BBBonline and the forums, I wouldnt mind knowing and I would appreciate the advice.

---------------------------------
E-mail message

From: norepliesplease@memolink.com Date: Mon, Mar 1, 2004, 11:57am (EST-2) To: Subject: Memolink has responded to your submission
Your Request:
I ordered a prize for a $10 Amazon GC on 9/9/03. Now it is over 5 months and your site is now saying that rewards will be send within 12 weeks. I am seriously considering contacting the BBBonline. Is your site becoming a sham?? Today I ordered another prize. Will this one truly come within 4 months?? What is becoming of Memolink?? When will I get my prize? This is a BREACH OF PROMISE!!!
Memolink's response:

Thank you for your email. We will be sending you an email within the next day or two explaining our revised Prize Fulfillment Policy. This email can't be sent through this system because it contains too much text. In order for the email to go through you may need to make sure that your email program accepts the following domains:
memomail@mailapp1.memolink.com
memomail@mailapp2.memolink.com
noreplies@Memolink.com
Have a great week!
Sincerely,
Henry W. Bullis
Member Support
Memolink, Inc.
If you have any other questions or concerns, please use this link:
----------------------------------------------
PLEASE NOTE: Email replies to this message will be ignored. Please use the link above to respond to this message.

[rachelo]

Yep, I got the same thing, but it took a lot longer to hear from them.
Rachel

[disaptdclicker]

Counting myself, there are 6 members of my family who ordered their prizes LAST FALL!!! None of us have received our stuff yet. I also have 3 friends who have been waiting for more than 6 months. Some of these folks were referred to Memolink by me. Well, needless to say, I cant get anyone to sign up because the word has gotten around to the family and friends...and can you blame them!? Now, there are also all these folks that I am reading about on the forums who arent getting paid. Something is VERY amiss with Memolink!! It is not a "here and there" thing...it's an epidemic!!!

Who owns Memolink?? Does anyone know?? Does anyone know if they own anything else besides PCHpoints and Luckypoints? I also wonder if the advertisers care that they arent paying their members!!

[roseannintexas]

I just hate to give up!
Even if it takes a year! I just received a GC from PCHPoints that I redeemed for approx. 4 1/2 weeks ago!
Strange that this site run by memolink is paying but not memolink itself!

[rachelo]

Yes it is strange. I still haven't received my gift certificate that I requested from Memolink last July.
If they start sending the rewards, I will start using their site to order and join things they push, but untill they do...I'm only doing the things that are free.
Rachel

[roseannintexas]

I agree with you 100% !
I'm not wasting much time & certainly NO money there!

[disaptdclicker]

I would be interested to know if ANYONE has been paid by them recently. Including myself and my referrals, they own 14 GC's to 6 folks. Some of them are family members so we have been speaking about this to each other lately. It adds up to $140 in GC's. If they are so delinquent in paying the 6 of us, they must be horrifically behind!!

I am really wondering if they are paying ANYONE!!! I am still not going to make any purchases through them. I really think that something is terribly amiss here.

[Mallerie]

Originally posted by disaptdclicker
I would be interested to know if ANYONE has been paid by them recently.

I am really wondering if they are paying ANYONE!!! I am still not going to make any purchases through them. I really think that something is terribly amiss here.

Saw it posted at another forum that some people are getting Chili's G/C's, and some Amazon's have shipped.

Still waiting on mine, but I didn't order either one of those.

Mallerie

[eskimochic]

hello although many have had a problem with memolink i have not last year i requested a check from them and not sure how long it was but it did arrive.

[rachelo]

I'm really glad for you. And I hope that means they are going to start filling their rewards. But so far, nothing for me.
Rachel

[disaptdclicker]

That was some time last year though. They did pay me one $25 GC EARLY last year. As I have mentioned before, including myself, I know 6 people, some of them are my family and I referred them, IN THE FLESH who are waiting for their rewards and it is over 6 months for all of us. Just the 6 of us are owed $140 in GC's. My question is, if there are 6 who are owed that much, how bad is the problem, REALLY?? Thats not jelly beans and from what I see on getpaidforum and comparerewards and epinions, this problem is rampant and how are they ever going to pay everyone??...especially if folks are continuing to redeem, which I assume is still happening!?

[grandmaJ]

:stupid: I ordered one of my gift certificates back in September 2003 and I just ordered another the end of February and at that time I contacted them to inquire about the one from September. On 3/3/04 I received the same long winded email response from them that is already posted on the first page of this thread. It is the same one I also received back in January. I honestly dont beleive they are ever going to send them out. I have no confidence in them and also have not been making purchases through them, like some of you. I think they are in trouble and that the troubles are backing up on them. I was an accountant for 40 years and what is happening to them is obvious.

[Amy]

If you are looking for more information about people who been paid by memolink (not to mention daily trivia answers) look here

http://forums.dealofday.com/forumdisplay.php?f=23

[disaptdclicker]

Originally posted by Amy
If you are looking for more information about people who been paid by memolink (not to mention daily trivia answers) look here

http://forums.dealofday.com/forumdisplay.php?f=23

WOW AMY!! Thanks!! It looks like one person over there got paid but almost all have NOT and one has been waiting for 2 years. It looks to me like Memolink is "cherry picking" who they are paying. How have they stayed in business for this long?? I have been a member for over 2 years. The thread over there is really wild. Thanks Amy.

[rachelo]

Yes, I'm glad there is at least SOMEONE getting something from them!
Rachel

[disaptdclicker]

That lady who says she got paid in that other forum says she got another email from Memolink today saying she is getting her other back rewards too. Memolink is cherry picking!!

Its interesting to see what the other folks who arent being paid are saying though.

[rachelo]

Has anyone elsenoticed that they havelowered the points you can get on things that are free? Trivia points were 5 and now are 2, "site of the day" was 5 and now are 3.
Rachel

[grandmaJ]

:\ Yes I have noticed!! Not only have they lowered points for the stuff on their website, the email value points have gone down to one point with the occasional 2 point solo.

I have only been logging onto the site once or twice a month now but they have a survey now that is entitled "We appreciate you" and in the survey you are given a chance to tell them how you feel about the site and I let em have it.

[grandmaJ]

:\ I have tried multiple times today to login to my account and I am unable to. I retreived my password, etc from them and I AM using the correct information and still cant get into my account. I have contacted customer service but I have a sneaking suspicion that they have deleted my account. I think this is possible because over at comparerewards.com they have info over there that this has been happening. I will keep you all updated on this, but go and check your accounts!!

[rachelo]

I just tried logging on to mine and didn't have any trouble, so the site isn't down.
Rachel

[starlogborg]

I've been waiting since 7/24/2003 for a $25 Amazon.com GC, and it still hasn't shipped. I emailed Memolink 3 times, and asked different questions, but I still received the same canned reply each time.

They made me a member of MemoGold as a "reward" for my patience. But why do I care how many points I rack up, when they're not going to send out prizes anyway?

I redeemed a GC in 2002 and received it promptly, but I'm starting now to wonder whether I'll ever receive this one.

I did read in their TOS that anybody who hadn't logged in for over 2 months would be deleted and all prizes forfeited. So, I keep logging in every week or two, just to keep my account active.

[rachelo]

I mailed them again about the delay in getting my reward (8 months and counting) and for the third time, I got the same form letter. I'm not a happy camper....
Rachel

[grandmaJ]

;) I have received that same response twice. Once in January and once the beginning of March right after I ordered another GC!! Now I have received this. Another of my family members lives in the same complex and they are taking it that we live together. We both sent in our info last week and did it twice for good measure so they cant say we they never received it. It has been well over a week since we did this and still no response as to when (or if) we will get our prizes. I still can not log on to my account. The last time I logged on was the beginning of March. I really dont think I will ever get my prizes. I personally think this is just another ploy not to pay out.
---------------------------------
E-mail message

From: norepliesplease@memolink.com Date: Mon, Mar 22, 2004, 10:54am (EST-2) To: Subject: Memolink has responded to your submission
Your Request:
I am unable to login to my account. I am using the correct email and password, HAS MY ACCOUNT BEEN DELETED?? Why am I unable to login. If my assumption is correct, this will not be the end of this!!!
Memolink's response:
Dear Jessie:
Dear Member,
It has come to our attention that there are multiple accounts in your household. While we did accept multiple accounts per household when you registered, we will still need verification that all people listed for your address do live there, and are over 18. Before we can ship any other prizes to your home, we will need verification from everyone who currently maintains a pchpoints account including yourself. You may provide us with any of the following forms of verification:
1) State issued driver's lisence with current address
2) State issued ID with current address
3) Any utility statement in YOUR NAME with current address
4) Any credit card billing statement (with all confidential information blacked out, of course) in YOUR NAME with current address
You may fax or mail any one of these pieces of information to:
Memolink.com
Attn: Address Verification
7596 W. Jewell Ave., Ste. 104
Lakewood, CO 80232
Fax: 303.985.0328
Attn: Address Verification
If we do not receive proper verification within two weeks of this email, we will be forced to terminate all accounts listed at this address. Thank you for your time and we look forward to hearing from you soon.
Sincerely,
Henry W. Bullis
Member Support
Memolink, Inc.
If you have any other questions or concerns, please use this link: http://www.memolink.com/custserv.cfm?action=view&ID=221534
----------------------------------------------
PLEASE NOTE: Email replies to this message will be ignored. Please use the link above to respond to this message.

---------------------------------NOTE. I have only removed personally identifiable info from this email..ie my email address and password.

[rachelo]

They have demoted me from a "gold" membership to regular because I didn't meet the required points in 6 months in order to stay a gold member. I'm still getting the same standard answer when I inquire about the gift certificate I ordered 9 months ago. I told them that if I received my g.c. I would use their site more and it was like they didn't even read my message, just sent the same old answer. I still log on at least once a day so my membership isn't canceled, but I have just about give up on ever getting my reward.
Is there anyone who has any real information about this site? Will we (the members) ever get the rewards we have ordered?

[StashuJ]

I am now officially a FORMER supporter of Memo Links. I hung in there with them since they started, practically. And I thought they would come across. Well, I hope they have fun finding people who will take every offer they post so that they can keep gold member status because I have no intention of even looking at their offers anymore.

Another good site gone bad .......
Sigh.......

[merrillj]

I too am no longer at Memolink. I have been waiting since June 2003 for my GC to show up. When I checked on it once, it said it was filled, but never came. After asking them about this it suddenly said it was not filled yet. I recently tried to log in and could not. After complaining I was sent the explanation that I had too many people in my household on this program and we would all have to verify we lived at the address on file. This is unacceptable to me. :(

[rachelo]

I think they are just looking for reasons to cancel peoples membership, especially if they owe them rewards.

[StashuJ]

Unfortunately, I have a feeling you are right, Ranchelo

[grandmaJ]

Originally posted by rachelo
I think they are just looking for reasons to cancel peoples membership, especially if they owe them rewards. :stupid: :yinyang: Recently I was unable to log onto the site and I contacted them about it. This occurred right after they requested personally identifying information to prove I am who I am and where I live. I even went so far as to snail mail the same info twice so that they could not say that they never received it. I am sorry, but I have discarded all contacts from Memolink because I have just given up on them. It ended up that they closed my account due to the fact that my Granddaughter in NJ has a similar name, mine is Jessie, born in 1929, and hers is Jessica born 1983. Even though our addresses are 1200 miles away, they claimed we are the same person. I do however still receive their emails for points and since I am unable to login to the site to stop these emails, I have begun to report them as spam to my ISP. I agree with you Rachelo that they are only looking for excuses to close accounts. They are definatly not on the up and up and now they have personally identifying info about me. Well, if someone starts using my info for shady reasons, I know where to look for where it began!! I have chalked up all the time I spent clicking and signing up for their offers as wasted time.

[StashuJ]

Golly GrandmaJ! That is downright frightening! I didn't cancel my membership yet because I love the trivia page but I think I will--right now.

And everyone who reads this: if someone asks you for personal information on OR off line, think about what they need it for before you supply it. Be suspicious even if they give a seemingly reasonable explanation. Common sense should tell you how much information they need to send you a check or pay you by Pay Pal, etc.

Any site that asks for more than you name and address--things they can get out of any phone book, and your e-mail warrants scrutiny as far as I'm concerned. Even those pages that ask for your interests are sketchy since I have yet to see a site that asks for my interests that restricts the mail they send me to those interests. For example, I NEVER check "searches" but I get a mailbox full every single day.

Also, if you think you are on a secure page when you send information on line, check to be sure it is actually secure by right clicking on a blank spot on the page and choosing "properties" from the drop down list. If it says "not encrypted" don't send anything. If you want to buy something from an unencrypted page, do it by some other means.

Many of the major companies have supposed "experts" doing their web sites who don't even encrypt the data. You, as a customer, are left wide open to identity theft.
As an example, one company whose site is NOT Encrypted is the Hartford insurance company. The Hartford is a legitimate company that has been in business for 200 years but their web site was designed by an amatuer. BE WARY! Even if you see that little lock at the bottom of the page, be wary. Even if you know that the company asking for the information is legit, it doesn't mean you can't become a victim of someone less scrupulous.

I learned this when I had a credit card number stolen on line and it disrupted my whole life to get it straightened out. Probably you all knew this and I didn't until something happened to me but I pass the information along at every opportunity, sorry.


Jumping off my soapbox and back into the mailbox.........

[rachelo]

I don't know how many people have put Memolink's web site in for boycott, but I hope some more will...I know I did.

[grandmaJ]

:!: Lets see if we cant get a count of how many folks have put in for the boycott. With you and I rachelo, it makes 2.

I wish Rob (dazhiredgun) would get involved in this. He is always great at getting these rip off people to answer (ie Prima Rewards).

I think that they are just looking for false reasons to end our memberships just so they dont have to pay. Think I will go over to Epinions and write a scathing review. They may have canceled my account, but I am not going to give up dogging them. They are ripping too many of us off!!!:yinyang:

[StashuJ]

Now here is where I have to be very honest and admit that I don't know how to put in for them to be boycotted.

I think it should be, due to the fact that I have been a member with them since they started out, practically, and now they refuse to pay me because I don't make enough points in a month to retain my gold membership-- even though they cut the points and send out less mail. I liked the trivia section in that site best but half the time there are no questions so I can't even make up any points that way. I can't afford to join every paid offer out there just to get points when they may find some reason not to send out the goods or money anyway.

(And, anyone who can afford to pay for all the things offered needs to get off line and go open their own bank to make some REAL money because, other than certain PTR's where gold memberships were advantageous, the only programs I ever put out money up front to join were pretty much scams run by fast talking scam artists.


So, count me in GrandmaJ, and point me in the direction. This is the only forum I belong to because it has always proven to have the greatest number of sensible participants so I haven't a clue what is being said on other forums.

[DAzHiredGun]

Originally posted by StashuJ
Now here is where I have to be very honest and admit that I don't know how to put in for them to be boycotted.


You can do so through my signature, if you like; just click where it says: submit your complaint here.

Thank you for the compliment regarding the forum and members.


Ron

[rachelo]

The form is very easy to fill out.

Ron,
Does the GPTBoycott notifiy a site that is going to be boycotted? And tell them why? I just thought it might make them realise just how disatified their members were if they knew about this.
Just wondering...
rachelo

[roseannintexas]

GOOD Question, RachelO!
Maybe they don't care...but I would think that might be a good motivator & a fair warning. Sort of like a chance to make things right.

[rachelo]

:\ Three times over the past 3 months I have written to them about when I can expect to receive my gift certificates (3 owed), plus a couple of other concerns I have...and 3 times I have received the same standard answer. I don't think they are even reading my questions any more.
Has ANYONE received a reward from them recently? Has anyone been able to learn anything new from them? Does anyone know anything??

[DAzHiredGun]

The form is very easy to fill out.

Ron,
Does the GPTBoycott notifiy a site that is going to be boycotted? And tell them why? I just thought it might make them realise just how disatified their members were if they knew about this.
Just wondering...
rachelo


No, Rachelo, I normally do not contact the site(s). In most instances, the respective programs have already been contacted, any number of times, by members such as yourself ... and ignored. Obviously, if the site was concerned about member satisfaction, corrective action would have been instituted with the first complaint. In my opinion, they were warned and took no action after countless opportunities.

From a complaint dated May 6, 2003:
I earned the required amount of points for a $50 best buy gift certificate about 2 years ago. I ordered it and they told me 6 months, I thought that was a long time already, but 2 years later it still hasnt arrived. I've emailed them many complants but they keep saying to wait some more. I think its a scam. please help me. thanks.

and ... from December 18, 2003:
I have been with Memolink since it first started. I used to earn my points and cash them in for prizes but now. Its always some major hold up as to why you have not receive your prize. I placed an order in June & have yet to receive it. On my last e-mail in October as to why I haven't received it yet they say this"Thank you for your email. Unfortunately, our summer orders have been delayed. We know this disappointing news, but rest assured you will receive your prize(s). Please understand that we are working hard to ship these prizes in the next couple of months. We will be sending you an update regarding your prize order(s) and when you can expect them to arrive. This update will be sent to your email address around Dec. 1, and will include information on prizes that have been filled and prizes that are not yet filled from earlier this year. Memolink is growing rapidly and we are in the process of upgrading our prize fulfillment and fraud protection processes so that 2004 prize orders are handled in a much more timely manner. Again, we understand your concern, but we ask that you refrain from sending emails regarding these prizes until you have received our update in December. Have a nice day. Sincerely, Tim Stevens Member Support Memolink, Inc. " Now its december and still no prize in the mail. I say shut them down. They even went in and deleted some prize orders out. They r losing respect for there members.

This is inexcusable and totally unaccepatable. I'm not wasting my time writing them ... would you? Maybe they'll get the message when someone directs their attention to this thread or the Boycott List, when Memolink appears on the list ... which, btw, will be very soon.


Ron

[StashuJ]

Rachelo, when I questioned Memolink as to why they hadn't sent my last gift certificate the first time, they ignored me. the next time, they also ignored me, But the third time, they sent me a message telling me that you can't ask for redemptions unless you are a gold member and I no longer have enough points in a month to retain my gold member status. Well, unfortunately, they don't send out enough mail and they cut the points on what they do send so that unless you buy a bunch of stuff you don't want or pay to join a bunch of programs that you know will scam you, you can't earn enough points to retain gold membership. Overall, it's a catch22.

If you look back to the beginning of this thread, I supported memolink because up until that time they had always paid me. I am not sure what happened to make things change for them but I don't see any point in bothering to waste any more time participating in a program (and I belonged to that one since they first started) that obviously has no intention of paying.

[rachelo]

Thank you Ron, and you are right... As many times as I (and I am sure MANY other members) have written to them and got no REAL answer, I can't see how your writting to them would help either. They once were a good site, but for what ever the reason, they aren't any more. If they end up boycotted, they have no one to blame but theirselves.
Rachel

[drjonah]

to anyone who doesn't think they're going to be paid by memolink, I just thought you all should know that 5 months ago I redeemed enough points for a $25 check and JUST received it in the mail 2 days ago....now whether or not the check is any good remains to be seen but I was paid so there's hope for all of you!

[mommiz]

I requested payout in November 2003.
They answered with three emails before they finally revealed to me that if I was not a customer that regularly buys online and signs up for several offers a month, then I can expect to wait in line to be paid.
I responded that this was not fair, but they insisted that they are kept in business by those who purchase online, so those who are not regular online purchasers will be required to wait.

I have submitted them for boycott.
I kept TOS and was not informed of this new requirement at any time.

Maybe they could learn a thing or two from mypoints. At least they honor their TOS and I haven't made any purchases, I just signed up for newsletters.

[rachelo]

I used to use their site to do some of my purchases, and even signed up for a few things through them. I stopped after I requested a gift certificate last July and it was never sent. Now I only do the free things, just to keep my membership open...just in case I ever do get my reward.
But you are right about MyPoints, they don't hold it against you if you only do the free things, they sent your reward in a timely manner. And no, there was never any kind of info sent out that says you HAVE to buy through their site in order to get your rewards!

[rachelo]

Well everyone, I can hardly believe it, but they have sent me 2 gift certificates. The one I requested from last July, and one from Janurary. Are they trying to do the right thing now? Are they getting back on track? Anyone else getting their rewards? I honestly don't know what to say or what to think about this.
Rachel

[StashuJ]

WOW! That is good news. Are you using the same neame on this board? LOL

Hopefully more of us will get the things we put in for. I'll let you know if mine sshows up.

[starlogborg]

That's great, rachelo! Maybe there's still hope for me. I'm still waiting for my $25 Amazon GC, which I redeemed on 7/24/2003. 8^(

(Yes, I've already signed the Boycott list.)

[rachelo]

It's true, there is no hurry with them! And I still think they should probably be boycotted, but I did get my 2 $10 gift certificates. I have another that was requested in March that I haven't gotten yet. But maybe they are trying to do better..I hope so for all the people who are still waiting.
And yes, I do use the same name with them.
I have got to say..to anyone thinking about joining, you had better have patience!! Or think about MyPoints instead!!
Rachel

[disaptdclicker]

Well everyone, I can hardly believe it, but they have sent me 2 gift certificates. The one I requested from last July, and one from Janurary. Are they trying to do the right thing now? Are they getting back on track? Anyone else getting their rewards? I honestly don't know what to say or what to think about this.
Rachel
I got 3 $10 GC's on 6/22. 2 were ordered back on 9/03 and one 1/04. I recently cashed in for another $10 GC but am never gonna hold my breath for them. I know we all have felt like we are pulling teeth. I would like to say I was just barely holding on to hope and it did take me 6 months from my last redemption to make the 1800 points for another redemption since I was just trying to keep the account open. I have lost confidence in them and it is very doubtful that I will ever make a purchase through them again. The DO need to take a lesson from MyPoints!! I really hope more of you get your prizes!!

[roseannintexas]

Cogratulations to you!!!!
People on other forums are also reporting a trickling in of GCs from Memolink from WAY back!
This is good news (hopefully?) for all of us still waiting! :)

[FixitWoman]

As one of the people that also suggested boycott, I wanted to make sure I showed this to all. I ordered my prize 9/6/03 for a $10 Walmart GC. I got this in my email yesterday:

Thank you for participating in the Memolink program.

Your Wal*Mart $10 Gift Certificate has been shipped.

Please let us know if your prize has not been received within 10 business days.

Sincerely;
The Staff of Memolink.com

I'd pretty much given up on them so I'm not expecting the $15 GC I ordered on 2/27/04 to arrive before Christmas. We'll just have to wait and see.

[disaptdclicker]

I am right there with you...am not gonna hold my breath on what else they owe me. I also was in on the boycott. I have mixed feelings about it now, but am VERY SKEPTICAL of Memolink and probably always will be now.

[FixitWoman]

Can you believe it? 2 emails showing 2 GC's making my account caught up. However, I think that once I get those GC's in my hot little hands...I'll be quitting. It's just not worth the time and frustration.

Thank you for participating in the Memolink program.

Your Wal*Mart $15 Gift Certificate has been shipped.

Please let us know if your prize has not been received within 10 business days.

Sincerely;
The Staff of Memolink.com

[reford]

Have also heard a random story here and there of people being paid by Memolink. (Have still heard many, MANY more of people still waiting over a year.)

A report just came out about online companies' compliance with can-spam, and out of 1,057 companies surveyed, only THREE companies were found to be actively sending out unsolicited commercial email with a non-working (or non-existent) unsubscribe function. And guess what? Memolink was one of the three.

The report is here, if you want to read it: http://www.arialsoftware.com/whitepapers/CANSPAMComplianceAudit2004.pdf

Keep in mind that AT THE SAME TIME Memolink has been giving all these excuses for non-payment, their CEO says on his bio for his other company, Quentrix, that Memolink has been "brought to profitability." http://www.quentrix.com/about/management1.cfm

This company is just plain ridiculous. How they get away with this is beyond me.


Becky

[disaptdclicker]

I certainly am not surprised about the can-spam report. I am also mildly amused about the "profitablity" claim of the CEO. While it has not happened to me personally, Memolink has cancelled memberships of some of my family and friends....all of whom were owed GC's!! What an easy way to get out of the red!! Well, I still do not plan on making purchases through them but I still do occasionally log in just to keep the account going since they still owe me. I will never trust them again. They have lost my confidence for sure!!

Thanks for the news on the reports!!! Very interesting an amusing.

[disaptdclicker]

I just thought I would mention this. I ordered another $10 GC from them 6/3 and I have not been holding my breath. I am not even wasting my time asking them where it is....well, yesterday, 7/31 I got one of those long winded update emails from them which is already posted in the beginning of this thread. It is the same, word for word. They must just be sending them out to everyone who has ordered a GC to stave off the many "where is my prize" requests from everyone!!!

Well, they have their form mails down pat...one would think that they could get their redemptions in order!!!

[disaptdclicker]

As I stated in the above entry, on 7/31 I received the same old form letter that I entered much earlier in this thread....and I didnt even contact them to find out where my overdue GC was. I assumed that they were just automatically sending it out to everyone they owe. Well today I received this correction email from them. Apparently it was an accident that they sent the "same old same old" email out by mistake.
--------------------------------------------------------
Discarded e-mail message

From: memomail@mailapp2.memolink.net(Memomail) Date: Mon, Aug 2, 2004, Subject: Memolink Correction

You may have received an email from Memolink in the last week, with the subject line: Memolink Prize Update. This email was set up in our mailer system as a "test" to go to a single Memolink employee, but accidentally mailed to many members. We do apologize for the confusion. This is an older letter that we have been sending to some members regarding their delayed prizes. We are happy to say that it doesn't apply to our newer and active members, unfortunately it applies to some members that have prizes outstanding from 2001 through 2003, and were delayed due to non-payment from many of our advertisers.
If you are a new or active member, you've seen your older prizes arriving and new prizes being shipped sometimes as quickly as four weeks. While we are still recovering from the financial difficulties we had in the past years, Memolink is well on its way to having prizes shipped within four to six weeks, instead of the 12 weeks currently stated on the site.
We do appreciate your understanding, and we hope you continue to visit us at www.memolink.com. We have many great offers recently added to the site, including 200 shopping offers! And don't forget to check out the all the new coupons in the Visit Websites area of Memolink.com.
Again, we do apologize for any confusion our accidental mailing caused. Please feel free to contact us with any questions you may have. Enjoy your week.
Sincerly,
Casey Golubieski
Vice President Member Support
Memolink, Inc.

[disaptdclicker]

Wow, what a surprise!!! On 7/31, as stated above, I got that long winded form email that they seem to send everyone....then on 8/1 I got the above email saying the one from 7/31 was a mistake!!! NOW....YESTERDAY I got my back GC!!! Maybe things are straightening out at Memolink, but I will never trust them the same again. My consumer confidence in them has gone down the drain. Still, I hope all of you are geting your backordered prizes!!! This may be a sign!! :-)

[starlogborg]

After waiting over a year for a $25 GC, I logged onto Memolink again today, and discovered that my account status has been changed from "prize not shipped yet" to "never ordered any prizes". Why isn't this site boycotted yet?!?

[edited to add]
Oh well, I'm glad that a few people are still getting paid from them.

[disaptdclicker]

After waiting over a year for a $25 GC, I logged onto Memolink again today, and discovered that my account status has been changed from "prize not shipped yet" to "never ordered any prizes". Why isn't this site boycotted yet?!?

[edited to add]
Oh well, I'm glad that a few people are still getting paid from them.
I agree!!! Believe me, I have asked myself the same question over and over again!!

[lisa_in_sd_ca]

I requested a giftcard from Memolink on 10/6/03 and still have not received it. 10 months is not acceptable. I think they should be put on the boycott list. Big whoopie if a couple of people have gotten their prizes. The length of time waiting is RIDICULOUS... especially after it takes so long to reach a payout anyway! :(

[starfleet]

Last week (9/04) I finally received my Memolink $10.00 Lowes gift card. I have been writng to them since before 9/2003. I am happy to have finally received it but I think they need to do a much better job. I do not know why it takes so long, but I do know they have to fix this problem before they loose all of their members.

[disaptdclicker]

Last week (9/04) I finally received my Memolink $10.00 Lowes gift card. I have been writng to them since before 9/2003. I am happy to have finally received it but I think they need to do a much better job. I do not know why it takes so long, but I do know they have to fix this problem before they loose all of their members.
I would also like to point out that their Lucky Points statement that they pay out in 2-4 weeks is a load of baloney too. Glad to hear you got your GC though. I think it is a bit of a gimmick for them because many people would give up and not log in to their accounts and they just get deleted. I honestly think thats what Memolink wants.

[starfleet]

Even though I finally received my Lowe'a gift card, when I logged into their site I found that my points that were over 2,000.00 were gone. I am closing my account with them.

[pudy68]

I requested a $10 cash pay-out on 7-21-04, and I was told 12-16 weeks. I received my check a couple of weeks ago, well within the 12-16 quote, and I wanted to be sure that I posted to you guys. I wasn't very punctual in my posting, but at least I finally remembered!

I think this person is sincere in trying to fulfill the rewards/pay-outs, and I am not planning on throwing in the towel.

One vote to keep him active. :cool:

[silver1978]

$25 Gift Card
8 Months and counting
I hate to even have an account with them anymore, but am afraid if I close it I will NEVER see it.

[Suzze]

Great News! I requested 2 $25 Wal-mart cards, 1 on 10/22/03 and another 8/16/04. I recieved both of them this week. Maybe things are coming together at Memolink?

[Dawn Michelle]

I redeemed for $25 cash in 11-2003 and two $10 walmart gift cards on 9-
2004. This month I received the $25 cash and that 2 $10 walmart gift cards.
Thats all the things I've redeemed for. I had given up on getting them but I did and just in time for Christmas. :)

[countrycrazy]

It has now been a year since I requested a $25 check from Memolink and it has yet to be shipped!!!

Valerie

[Dawn Michelle]

It has now been a year since I requested a $25 check from Memolink and it has yet to be shipped!!!

Valerie

Don't give up on it I ordered $25 cash in November 2003 and got it in December 2004.

[countrycrazy]

Thanks! I won't give up hope yet. But after I receive the check, I'm definately cancelling my account with them. There are a few other sites that I'm just waiting on payment before I cancel my accounts with. Some sites it seems like they take forever to pay.

[Longrider]

They now have a new scheme. Henry is "disabling" accounts of those who write and complain that their Trivia quiz has selected the wrong aswers. The latest was thier question about the origin of "hot dogs" where ALL of the available answers were WRONG. When this was pointed out, they disabled my account and confiscated my points. What a scam. This is a site manger that needs to be run out of the internet.

[countrycrazy]

Well, it looks like I'll never see a dime of that money I'm owed, because even though I e-mailed them a few weeks ago and they told me that they were going to be mailing my check, I just checked my account, and it shows that no prize has ever been ordered, much less shipped!!! I'm currently looking for my e-mail I received from them, but can't find it...although I know I kept it.

Valerie

[Dawn Michelle]

Well, it looks like I'll never see a dime of that money I'm owed, because even though I e-mailed them a few weeks ago and they told me that they were going to be mailing my check, I just checked my account, and it shows that no prize has ever been ordered, much less shipped!!! I'm currently looking for my e-mail I received from them, but can't find it...although I know I kept it.

Valerie

The same thing happened to me with the $25 cash I ordered, it disappeared from my account history. I thought they weren't going to pay me it either. But within a month after it disappeared they mailed it to me. So you may be going to get it soon. :)

[countrycrazy]

Thanks. :) You at least gave me hope that I'll get it. I'm also expecting a check from Send More Info. It takes awhile to reach the $10 payout, but they are one site that definately *does* pay, and you don't need a Paypal or E-Gold account to get your money.

There's a few other sites that I'm waiting for payment from...Earn With Chris, E-Mail Value, Maniac Mail (doubt I'll get that since their account has been suspended), and Country Cash Inn. All those are Paypal payments.

[ilovearnhardt]

Memolink will pay you. I just got my gift card within a month of request. This is the second time they have paid me. Then they even sent an email maiking sure I received it. Hang in there. By the way Send More Info has paid me by check twice. ;) As for Chris Cool's sites ...DON'T HOLD YOUR BREATH! You will die waiting! I wouldn't be so critical if HE WOULD AT LEAST REPLY TO MY EMAILS OR PMs. hint hint Chris34

[countrycrazy]

Memolink will pay you. I just got my gift card within a month of request. This is the second time they have paid me. Then they even sent an email maiking sure I received it. Hang in there. By the way Send More Info has paid me by check twice. ;) As for Chris Cool's sites ...DON'T HOLD YOUR BREATH! You will die waiting! I wouldn't be so critical if HE WOULD AT LEAST REPLY TO MY EMAILS OR PMs. hint hint Chris34

At least with Chris Cool's site, it's only 50 cents...not *that* big of a deal. But losing a larger amount, that's when I get mad. I sent an e-mail to Chris Cool and never got a response from him as to why I haven't gotten paid.

As for Send More Info, this will be my second check from them. With Memolink, I've been waiting over a year for the check, so I'll definately be keeping an eye out on my mailbox for it.

Maniac Mail is back up and running again, but the webmaster is behind in payments and he says that he's only going to start out with partial payouts for those who requested. Guess I'll have to stay in that one longer than I planned. I'm also waiting for the first of the month in order to request payout from Spiderman E-mails. I've heard that other sites in the Dragone family don't pay, so I'll have to wait and see if I actually get paid from them.

[ilovearnhardt]

At least with Chris Cool's site, it's only 50 cents...not *that* big of a deal. But losing a larger amount, that's when I get mad. I sent an e-mail to Chris Cool and never got a response from him as to why I haven't gotten paid.


Chris Cool owes me over $5 for MoparPower. Still I know that is not alot of money, but it is a LOT of clicking. Not to mention the time, effort and money / earnings used to promote the program to get the few referrals that I do have. It just really p*ss*s me off that he doesn't even bother to answer my emails or PMs, yet claims to be "sustainable" in his paid emails and in the forums. Payout is $1 at 1000levels but there is no button to redeem on the redemption page and all emails for support go unanswered regarding that. Yet he still continues to send paid emails from 1000levels. I have not received a paid mail for MoparPower for some time. :baaa: :stupid:

[countrycrazy]

Still waiting on my check from Memolink...still no sign of it, and I requested it long before I requested my check from SendMoreInfo, which I got today.

[mef623]

I just got an e-mail from Memolink that my prize shipped yesterday ($10 check). I ordered it on 4/13/04. I had sent them an e-mail a month ago, and they said it would ship within 60 days. Two days ago, I decided I had had enough, and sent another e-mail. They replied and said it would be shipped in the next payment shipment. Sure enough, it came yesterday.

So on the "glass is half-full" side, I am pleased that the WM replied to my e-mails within hours, and that they finally got the payment out. So for those of you out there looking for your cash, be polite but firm, and don't give up.

Mike

[countrycrazy]

I *finally* got my $25 Memolink check yesterday. :) Now, since it took them over a year to get my check to me, I'm definately planning on unsubscribing. It's hard to trust a company that says in their terms that they'll mail your reward within a certain amount of time, but never do.

I'm *still* waiting for payout from Email Value. Looks like their last payout was on Jan. 29, and none since then. I requested Paypal payout from them on Sept. 22, but still nothing. :\

[howigetby]

I finally got my $20 Webcertificate after waiting for over a year. In the meantime, I gave up on them in disgust and stopped clicking on their links for a few months. During that time they took away all my accumulated points (nearly enough for another Webcertificate!). So I was very surprised when I actually received the one originally requested over a year ago.

Still, I don't like the way they operate. They can't expect people to continue participating when they do not issue the promised rewards in a reasonable period of time.

I'll just stick with mypoints and ebates because they pay out as promised and when promised.

[Dawn Michelle]

I *finally* got my $25 Memolink check yesterday. :) Now, since it took them over a year to get my check to me, I'm definately planning on unsubscribing. It's hard to trust a company that says in their terms that they'll mail your reward within a certain amount of time, but never do.

I'm *still* waiting for payout from Email Value. Looks like their last payout was on Jan. 29, and none since then. I requested Paypal payout from them on Sept. 22, but still nothing. :\

Glad you finally got your $25. It sure gets tiresome waiting forever for whats owed to us. I just unsubbed from BigDollarMail with them owing me $50 and Nickel clicks with them owing me $100. All I kept getting was excuses from one and never got an answer from the other one. :)

[eskimochic]

ok everyone i just order a check from memolink, and the way it sounds i should recieve in a year, and i just ordered from mypoints. i shall see when they arrive and will update

[eskimochic]

i had such a wonderful surprise in my mail box today mypoints sent me my gift card. now if memolink will just send my theirs

[SexConker]

I've contacted them 3 times.
I've gotten a "wait 60 days" response each time.

I requested my prize on 11/9/2004
It's been well past the 12-16 weeks they said it would take.

Why would it take 12-16 weeks to ship a gift card?
My guess is they NEVER intend to ship prizes, and hope people will simply forget.

Interstingly, a friend of mine requested the same prize as I did, and he did it about a week after I did.
He got his prize about a month ago. Well before the 16 week deadline.

He was a much more "active" member of memolink than I was.
He completed surveys and trivia questions and participated in the lottery they run nearly every day.
I participated once in a while.

Maybe that's how they choose who they pay out to - the people who log in / participate a lot, since they are more likely to remember that they're supposed to get a prize.

I have contacted the Better Business Bureau about this.

[eskimochic]

sorry it has taken me a few days to get back to the board but on wednesday i recieved my 25 dollor check. i was shocked this was the quickest time i have ever gotten money from them. i was elated. on to the next 25 dollars

[SexConker]

I got my 50 dollar best buy gift card a couple weeks ago - about a month late.

[disaptdclicker]

Memolink just absolutly NEVER fails to amaze me!!! Of late they have updated the site so it is much easier to navigate. Yay for that but here is the downside...they have changed their point system!!! I was within 400 points of my prize. A few days back I signed up for something off of their email (I beleive it was called getpaidtotry.com) and it offered 200 points. So, silly me, I am thinking..."YAY, now I am within about 200 points of a prize!!"...and lo and behold today when I go on the site it says I need over 5000 points til I am eligible. I feel so deceived!!! For ages we have all been working off of a point system that they up and change!! Seems to me that the Memolink management cares more about their bottom line than they do about their members!!! Well, can always blame it on myself because I have been complaining about them for ages but I am still a member!!! I guess I naively keep thinking they are okay because I eventually always get the prize I ordered, even if it takes a year or more. I suggest you all go and check out your accounts if you havent for a week or so.

[howigetby]

True, they have increased the # of points required to earn prizes, however, I also noticed that they have increased the # of points earned for offers also. I'm going to wait and see before deciding whether they have improved the program or not. I wasn't too happy with them before.

Did anybody else notice that you are now required to login to your account every 30 days or else you lose all of your points?

[doc235]

Memolink just absolutly NEVER fails to amaze me!!! Of late they have updated the site so it is much easier to navigate. Yay for that but here is the downside...they have changed their point system!!! I was within 400 points of my prize. A few days back I signed up for something off of their email (I beleive it was called getpaidtotry.com) and it offered 200 points. So, silly me, I am thinking..."YAY, now I am within about 200 points of a prize!!"...and lo and behold today when I go on the site it says I need over 5000 points til I am eligible. I feel so deceived!!! For ages we have all been working off of a point system that they up and change!! Seems to me that the Memolink management cares more about their bottom line than they do about their members!!! Well, can always blame it on myself because I have been complaining about them for ages but I am still a member!!! I guess I naively keep thinking they are okay because I eventually always get the prize I ordered, even if it takes a year or more. I suggest you all go and check out your accounts if you havent for a week or so.
i hate to tell you this but getpaidtotry.com is a major ripoff.
i belonged to them back in march and over a month ago they disappeared (with 100 dollars of my money), then recently they re-appeared and i got 2 payments and now they owe me again over 100.00 and when i emailed them and told them to pay up they ignored me, i even had them prominant on my web page, so emailed them today asking to be paid again for this 100 bucks they owed me, the email was returned with the satement i had been refused access to thier email server and when i tried loggin in i was refused.
so now i am out 200 bucks with them.
i have of course removed them from my site
i would NOT get involved. i also emailed memolink about them but got no repy about it. so i don't know and i have 2 10 dollar checks waiting to be maile now over A month from memolink and am beginning to see that i may as well let my breath out now :)

[crystalann]

WOW.

I already figured after a week that memolink was a waste of time.
:laugh: Now after reading this, I'm happy that I made the right move.